We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at acaselec@gmail.com. If your return is accepted, we’ll send you a return shipping label if the item ordered was faulty or broken and will be tested once received back to us. You will pay returns for items you no longer need or want to send back and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can return your items to us at,
ACAS Electrical Online Returns
440 Bradford Road
WF17 5LS
Batley
West Yorkshire
Please include a note in your parcel with your order number as it will allow us to process the refund accordingly. Items must be unused and in the same condition they were received in
You can always contact us for any return question at acaselec@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
